Support Analyst - Computer Science, Surrey (1260CS)

Up to £26,000 p.a. + bonus + benefits

Job Details

Our client is an award winning, global scientific software company and they are looking for a computer science (or similar) graduate with excellent IT and communication skills to join their support team as a support analyst, providing off site support to their worldwide customers and helping them get the most out of using their software. The role includes reproducing/analysing problems and providing resolutions to customers; identifying customers with possible software training needs; providing regular updates to customers; liaising with development teams; contributing to the customer support knowledgebase, and assisting with off site consultancy tasks where required.

Essential requirements:

  • A PhD/MSc or BSc in computer science or a similar technical discipline.
  • Excellent general IT skills.
  • Excellent verbal and written communication skills.
  • Good problem solving skills.
  • Experience of using Microsoft Office, especially Excel.
  • Experience of laboratory work.

Desirable skills include:

  • Experience of scientific laboratory work.
  • Knowledge of the scientific research process.
  • Prior experience of using biological/chemical data management software.

A relaxed and attractive working environment is on offer, plus excellent career prospects to move up and around this organisation, which is at the forefront of discovery research. All necessary training will be provided.



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