Our client is an award winning, global scientific software company and they are looking for a biology/chemistry/life sciences graduate with general IT skills and excellent communication skills to join their support team as a support analyst, providing off site support to their worldwide customers and helping them get the most out of using their software. The role includes reproducing/analysing problems and providing resolutions to customers; identifying customers with possible software training needs; providing regular updates to customers; liaising with development teams; contributing to the customer support knowledgebase, and assisting with off site consultancy tasks where required.
Desirable skills include:
A relaxed and attractive working environment is on offer, plus excellent career prospects to move up and around this organisation, which is at the forefront of discovery research. All necessary training will be provided.
Please call us on 01483 422111 or complete the form below and we will come back to you as quickly as possible.