Client Manager / Project Manager - Technical Documentation Projects, Cheshire (1343)

From £40,000 to £55,000 p.a. + benefits

Job Details

Our global technology and services client is looking for a client and project manager to manage technical and training documentation development and delivery projects. In this dual role, you will be responsible for building and maintaining relationships with a wide variety of external clients and managing their technical documentation and training content projects. You'll work with customers to meet their needs and understand their issues, putting forward innovative solutions to help improve services and identify additional ways to help them.

This senior, varied role will involve:

  • Ensuring excellent client service and satisfaction.
  • Leading and presenting at client review meetings and at internal business reviews.
  • Scoping, project managing and delivering high value technical documentation and/or training documentation projects on time, on budget and to the agreed quality.
  • Working with resource managers to assign the appropriate resources to each project.
  • Accurate financial and workload forecasting.
  • Meeting sales and revenue goals.

What's needed?

  • YA project manager with experience in technical authoring and/or training content development environments; OR a documentation manager with good project management experience; OR a training manager or training content developer with good project management experience.
  • Strong communication, negotiation, problem solving, presentation and customer skills.
  • Good Microsoft Office skills, especially Excel.
  • Risk analysis skills.

Any experience with one or more of the following would be advantageous: An understanding of content management systems and content reuse; PRINCE2 certification; an awareness of the software/hardware development life cycles; business development or financial management experience.

After an initial period of working onsite, there may be some homeworking available.


Get in touch

Please call us on 01483 422111 or complete the form below and we will come back to you as quickly as possible.

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01483 422111

Office Hours

09.00 - 18.00